-Prices are in Ringgit Malaysia, including 6 % GST (Goods and Services Tax) and are subject to change without prior notice based on Exchanges Rates. No refund will be made for any unused item/food not utilized.
-All price shown only applicable for low season only. Surcharge will apply for Weekends, School Holiday & Public Holiday.

-Children aged between 3 – 11 years inclusive pay children price unless otherwise stated.
-Adult price apply to persons 12 years and over.
-Children 3 years and under are free if not occupying a seat (ie, must sit in parent’s/carer’s lap). If a seat is required, child fare applies.

-An administration charge of 3% will be levied if payments by credit card(Visa/Master)

-Booking must be made at least two week before departure time.
-Once reservation is confirm, a deposit 50% of tour fare is required and the balance must be received 14 days prior of check in date for FIT and 21 days for group package. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit
-Last minutes booking, require full payments by cash (bank in) and to fax over BANK IN SLIP to us as proof of payment.

-Payment can be made in the form of Cash, Company Cheque or Bank Draft and payable to:-

Company Name: TLM Leisure & Convention Sdn Bhd
Account No: 21404400107483 (RHB Bank)

-Cancellation Policy will apply which is 15-29 working days before the of departure 50% total cost.
-Full payments to be received at least 14 days before guest arrival.
-For all tours a 100% cancellation fee applies 24 hours prior to departure.
-Strictly no refunds for no show or missed transfer.

-Peak Season Surcharge rates are based on PER ROOM PER NIGHT basis, indicated as above.
-Please note that certain hotels impose compulsory dinners during Chinese New Year, Hari Raya Puasa, Christmas Eve & New Year’s Eve.

-Check In / Check Out Time – Check in time is at 1500hrs & check out time is at 1200hrs.
-A surcharge of 50% off rates to customer will be levied if check out is extended until 6.00pm. Extension of Stay beyond 6.00pm is subject to a full day’s room rate.

-All transfer is SIC Transfer (Seat in Coach)
-Passport needed for any tour out of Malaysia. Please make sure your passport is valid at least 1 year before departure date.
-Guest will be responsible for their belongings and advised not to leave any value able item in the vehicle